Privacy Policy
Welcome to Trusted in Town. Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use our platform to request services or connect with professionals in your area.
Information We Collect
- Personal Information: Name, email, phone number, ZIP code, and any details you submit through a service request form
- Service Preferences: Information about the type of help you're seeking and the location of service
- Technical Data: IP address, browser/device info, and on-site behavior used for analytics
How We Use Your Information
- To match you with relevant professionals based on your location and request
- To send confirmation messages, follow-up communication, or feedback requests
- To improve platform usability, speed, and personalization
- To comply with legal obligations and respond to law enforcement or regulatory inquiries
Information Sharing and Sale
Trusted in Town does not sell your personal information to advertisers or data brokers. When you submit a service request, we may share relevant information with a small number of local professionals to fulfill your request. These professionals may or may not be licensed depending on the industry and service category.
You may opt out of non-essential data sharing by submitting a request through our Contact form.
Your Rights
- Request access to the personal information we store about you
- Request corrections or deletions of inaccurate or outdated information
- Limit or object to certain types of data sharing or processing
- Withdraw consent for marketing communications
Cookies and Tracking
We use cookies and analytics tools (like Google Analytics or Meta Pixel) to monitor site traffic, measure conversions, and improve the user experience. Essential cookies keep the site working. For visitors in the United States, analytics and advertising cookies are on by default, as the cookie banner notes, and you can opt out at any time with Decline in the banner or later in Cookie Preferences at the bottom of every page. Opting out of advertising cookies also opts you out of the sale or sharing of your personal information for that browser. Visitors in the European Union, the European Economic Area, the United Kingdom and Switzerland are asked first: there, analytics and advertising cookies are used only if you accept them.
When you submit a form or tap our phone number, we report that a conversion happened to the advertising platforms we use, such as Google Ads. If you have opted out of advertising cookies, Google receives only a signal without cookies or identifiers. If you arrived by clicking a Google ad, we may later report that ad's click identifier and the time of your inquiry to Google Ads so it can count the conversion. We never send your name, email address, phone number or message to an advertising platform.
We honor Global Privacy Control (GPC) signals as an opt-out of advertising cookies. You can also disable cookies in your browser at any time, but some features may not work properly.
Data Security
We use secure hosting environments, encryption, firewalls, and access controls to help protect your personal information. While no system is completely immune to risk, we take appropriate measures to minimize unauthorized access or misuse.
CPRA Policy
If you are a California resident, please review your rights under the California Privacy Rights Act (CPRA) by visiting our CPRA Policy.
Policy Updates
We may update this policy periodically. If any material changes are made, we will post an updated version with the effective date at the bottom of this page.
Last updated on April 13, 2025.
Contact Us
Questions or concerns about this policy? Contact us through our Contact form or email us at privacy@trustedintown.com.