California Privacy Rights (CPRA)
If you are a California resident, the California Privacy Rights Act (CPRA) grants you specific rights regarding your personal information. This page outlines how you can exercise those rights with Trusted in Town, a platform that connects individuals with local professionals for services such as real estate, financial assistance, home improvement, and more.
1. Your CPRA Rights
- Right to Know: Request information about the categories and specific personal data we collect, use, or share.
- Right to Delete: Request deletion of your personal information, unless we need it for legal, security, or operational reasons.
- Right to Correct: Ask us to correct inaccurate personal data we have on file.
- Right to Opt-Out: Opt out of the sale or sharing of your personal data.
- Right to Limit Use of Sensitive Information: Request restrictions on how we use sensitive personal information, if any is collected.
2. How to Exercise Your Rights
You may submit a request using any of the following methods:
We respond to verified requests within 45 days, as required by California law.
3. Categories of Personal Information We Collect
- Identifiers: Name, email address, phone number, ZIP code
- Service Requests: Information about the services you request or inquire about
- Usage Data: IP address, device/browser type, session data
- Optional Information: Additional details you provide to help us connect you with a local professional (e.g., budget, timeline, preferences)
4. Sale and Sharing of Personal Information
Trusted in Town does not sell personal information. When you submit a request for services, we may share your submitted information with local professionals who can assist you. This sharing is essential to delivering the service you request.
To opt out of data sharing that is not required for service delivery (such as analytics or remarketing), please contact us via our Contact form.
Our site uses advertising cookies and pixels, which California law can treat as "sharing" personal information for advertising. For visitors in the United States they are on by default, as our cookie banner notes. To opt out of the sale or sharing of your personal information, choose Decline in the cookie banner, or turn Marketing off with the Cookie Preferences link at the bottom of every page. The opt-out takes effect immediately for that browser. Visitors in the European Union, the European Economic Area, the United Kingdom and Switzerland are asked first, and nothing is shared for advertising unless they accept.
We honor Global Privacy Control (GPC): when your browser sends a GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information for that browser and do not load advertising cookies or report conversions unless you turn them on in Cookie Preferences.
5. Retention of Personal Information
We retain your personal data only as long as necessary to fulfill the service you requested, comply with legal obligations, support internal business operations, or resolve disputes.
6. Data Security
We implement technical and organizational safeguards to protect your information. These may include encryption, access restrictions, and monitoring tools to prevent unauthorized use.
7. Changes to This CPRA Policy
This policy may be updated from time to time to reflect changes in law or business practices. Updates will be posted here with a revised effective date.
8. Contact Us
If you have questions about your privacy rights or this CPRA policy, please reach out via our Contact form or email us at privacy@trustedintown.com.